FAQ
🌸 About Smoothelys
What is Smoothelys?
Smoothelys™ is a wellness brand specializing in massage and skincare accessories .
Our mission: to offer simple, sensory and effective gestures inspired by nature and the power of cold to help the skin regain radiance, soothing and balance .
Our products are carefully developed and manufactured by our international partners according to rigorous quality standards.
🧊 Using the Smoothelys Roller
How do I use my roller?
1. Place the roller in the refrigerator for at least 30 minutes.
2. Apply it to clean skin, using gentle, circular motions without applying too much pressure.
3. Apply your moisturizer if necessary.
4. Clean it after each use with a soft, dry cloth.
Do not apply to damaged or oozing areas
How long can I use it?
Use it 1 to 2 times a day , as needed.
Is the roller suitable for all skin types?
Yes. Smoothelys™ is suitable for all skin types , including the most sensitive.
⚠️ However, our products do not replace dermatological or medical treatment .
In case of skin condition, always seek the advice of a healthcare professional before use.
Is Smoothelys a dermatological treatment?
No. ⚠️ Smoothelys™ products are not medical devices and do not replace any dermatological or medical treatment .
They simply contribute to the well-being and comfort of the skin as part of a beauty routine.
💧 Care & Storage
How do I maintain my roller skates?
Clean it after each use with a soft cloth.
Avoid hot water and do not apply abrasive products or chemical cleaners that could damage the materials.
Can I store it in the freezer?
It's best to avoid it. Extreme cold can damage the bamboo and reduce the product's durability.
The refrigerator is ideal for achieving the desired cooling effect.
📦 Orders & Deliveries
What are the delivery times?
Our products are prepared and shipped by our international logistics partners.
The average delivery time varies between 7 and 15 working days , depending on the destination and the time of year.
How can I track my order?
An email containing a tracking link will be sent to you as soon as your order is shipped.
You can track the status of your delivery at any time via this link.
🔁 Returns & Exchanges
Can I return my product?
Yes, you have 14 days after receipt to request a return.
The product must be unused and stored in its original packaging.
How do I make a return?
Contact us at contact@smoothelys.com with your order number .
Our team will tell you the procedure to follow.
💚 Customer Service
How can I contact you?
📧 contact@smoothelys.com
🕐 Monday to Friday, from 9am to 6pm (CET)
Our team usually responds within 24 to 48 business hours .